Scot Ferraro, Director, Wolters Kluwer’s CT Corporation [FWB:WOSB]
Tim Collins, President, Aimia's Intelligent Shopper Solutions
Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company
Jean-Francois Bessiron, VP Goods International, Groupon
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Rob Schmults, SVP, eCommerce & CRM, Talbots
I worry a lot when you staple those words to almost anything. For many retailers it makes it seem so daunting as to provoke paralysis.
Michael Koch, Sr. Director, Samsung Electronics America
While the products and technology have advanced exponentially, the retail environments are very much the same stagnant displacement of products in place since the 1950s.
Jennifer Sherman, SVP, Product and Strategy, Kibo
Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]
Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.
Kevin Glynn, VP and CIO, DSC Logistics
Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.
KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Douglas Duncan, CIO, Columbia Insurance Group
If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.
Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]
Retailers must evolve from emphasizing transactions to focusing on building intimate, unique customer relationships.
Sam Segran, CIO, Texas Tech University
As IT professionals, we should strive to leave the cyber world better than we found “IT”!
Paul Conder, Vice President, CX, CallisonRTKL
There are three big challenges that brands face as they become more mature as digital retailers–how to store and organize data, how to collect it, and how to use it.
Peter Charness, SVP America's and Global CMO, TXT e-solutions [MI-TXT]
Great Assortments have to please at least 2 distinct groups. In first place, of course, are the customers who want exactly what they want, when and where they want it.
Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott
One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have features that overlap at least partially, so it’s difficult to
Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.